Projects:

• CRM & API: Led 0-to-1 design for CRM and multi-platform API experiences.
• Dashboard & Analytics: Designed customizable dashboards, data visualization, and role-based reporting.
• Growth & AI: Designed campaign tracking tools and explored AI-powered analytics.
• Team Operations: Designed scheduling, workflow management, and permission systems.

Projects:

Enterprise Fintech Platform for Merchant Payments

• Product Design: Designed case management and merchant monitoring workflows to streamline payment investigations and customer support operations.
• Design Systems: Built standardized UI components and interaction patterns to improve platform consistency.
• Impact: Increased case handling capacity by 70%, reduced resolution time by 30%, and support tickets by 15%. Led usability testing with 26 users, achieving 92% satisfaction.

Case Study - Care Orchestrator Patient Header Improvement

Sleep and Respiratory Care Management System

Care Orchestrator is our breakthrough cloud-based application that connects homecare providers, physicians, and payers with patients – across the entire health continuum. It gives you the power and flexibility to optimize care for your sleep and respiratory patients.

Way of Working

Request

Pain Points

Design Principles

Design Exploration

Ideations - Usability Testing

🏆 Final Design

Design Comparison

Current vs new patient header & navigation

Design hand off - Pixel perfect Design

Promotional Video

Results - Metrics of success

Internship

During Fall 2020, amidst a global pandemic, I got the opportunity to intern as a UX/UI Designer on the J&J Ethicon team. My 3-month long intern project revolved around researching, designing, and prototyping medical products and usability testing.

Roles & Responsibilities

• Synthesize and shape large amounts of internal and external information to do dashboard/chart design based on the Website.
• Data visualization
• Build 2 clickable prototypes via Figma and Principle to do usability testing with 11 nurses.
  Scenario 1, Troubleshooting Instrument/handpiece/generator module issues (Alarms)
  Scenario 2, Configure System Settings (Profile Management)
• Align current UI products and Digital solutions to create a cohesive and recognizable interaction design language system (DLS).

Project 1  Data visualization

Background

The NEUWAVE system offers unique features including a versatile probe portfolio with a PR probe to help protect non-target tissue, multi-probe synchrony and CO2 cooling to control the shape, size and burn pattern of your ablations. A web-accessible data portal that can query data collected and related to the Neuwave Microwave Ablation Procedure.

Goals

Design and develop an accessible data portal
Deliver supporting design/documentation for the portal

My job

Research/ Brainstorming
Design idea – chart/dashboard design

Project 2  Prototype & Usability Testing

Background

Integrates several energy generators into one device that supports the function of various surgical instruments.

Goals

Scenario 1, Troubleshooting Instrument/hand piece/generator module issues (Alarms)
Scenario 2, Configure System Settings (Profile Management)

My job

Prototype (Principle)
Usability testing - on call

Project 3  UI (DLS) Development

Background

Align the current Mantle user interface and J&J Brand to create a cohesive, easily understandable and recognizable visual and interaction system.

My job

Audit the icons across the different experiences, and group them into meaningful groups.

• Research
• Recommend grouping strategy

Benefits

Team

Internship

During the summer of 2020, amidst a global pandemic, I got the opportunity to intern as a UX/UI Designer on the design innovation team. My 3-month long internship project worked on a medical device for a new interaction, and revolved around researching, designing, and prototyping medical products.

Roles & Responsibilities

• Working with Senior Design Researcher on new interactions in ICU, Ultrasound for Monitoring in the Design Innovation team.
• Helping the Business team visualize new product scenarios and storyboards.
• Working on Design Language System to create UI button motions.
• Responsible for defining the problem, Information architecture, Storyboard, Journey Map, Interactive mockup demo Prototype, UI Motion, and Video editing.

Project 1
New Interactions in ICU, Ultrasound for Monitoring

Background

In the (Medical, Surgical, and Cardiac) ICU managing complex, hemodynamically unstable patients require non-invasive, fast and robust clinical decision-making.

Goal

Provides a new standard of non-invasive care, displaying accurate, reliable and reproducible measures that seamlessly integrate and trend with other physiologic monitoring.

My job

Working with Senior Design Researcher in the Design Innovation team

• Responsible for Information architecture, Storyboard, Journey Map, Interactive Demo Prototype, UI Motion, and Video editing.

Prototype Video

Observation

Define Problems

Ideation

Project 2
UI Animation Tri-state button concept exploration

Background

Product A is the first ultrasound product that will be developed under the Rhythm platform which is based on DLS.

Role

Through this project, we explored possible design concepts and animation styles for the tri-state button, and tested the concept with internal/external clinical users to validate the concept.

Team

Home Employee Experience Hackathon

Problem

We are trying to solve the problem that employees have low work productivity, caused by a lack of social interaction with their colleagues throughout a workday.

We are honored that we won first place in this 48-hour design challenge.

Let’s begin our story by meeting our leading actor Josh.

Social connectivity is the main source to facilitate his creative power. Since working from home, he has gradually lost his connection with his company and colleagues both physically and mentally. To solve this problem, his company is trying to help its employees to find a new tool.

Welcome to the cOoffice, a new generation remote work platform to power your work productivity by simulating your real workspace.

This morning at 8 o'clock, when Josh logged into the cOoffice, he was welcomed by his new, clean work environment with different work and break zones. He surprisingly found some of his colleagues were already there. They were working in their assigned areas and all of them were so excited to explore this new but familiar work environment.

After meeting their clients in a virtual conference room, Josh came across a problem: he could not start to work because he was confused with the requirement of the client. Oh wait, his boss James was online. Great, now he could just text him and have a quick discussion, with simple clicks.

At lunch, Josh could finally have a chance to talk with his best workmate David. They ate and discussed some ideas for their clients, and talked about the upcoming 3 o’clock happy hour happening in the break room.

Exciting Moment - Team Donut WON!!

A Colorful Tech-world in Dream

The technological world is an ideal third party in the dream, and there is no space dimension. People can easily interact with this smart screen or the network. The audience can travel through the computer screen at any time —— Where they want to go, or to whom they want to see. They could get into the computer screen and see another world timely.

Maison Margiela

Maison Margiela is a French luxury fashion house headquartered in Paris and founded in 1988 by Belgian designer Martin Margiela. The house produces both Haute couture-inspired artisanal collections and ready-to-wear collections. Maison Margiela is known for deconstructive and avant-garde designs with unconventional materials.

Borealis

Concept

Sea levels are rising, and oceans are becoming warmer. Longer, more intense droughts threaten crops, wildlife, and freshwater supplies. From polar bears in the Arctic to marine turtles off the coast of Africa, our planet’s diversity of life is at risk from the changing climate.

Borealis is an interactive installation designed to uncover that global warming has hastened the rate at which glaciers melt into the sea. The concept is to reveal how people’s thoughtless acts can destroy the environment. Humans need to be aware of the results of their destructive behaviors.

It's an honour to have this exhibited at the Jepson Center for the Arts Museum, Savannah GA.

How does it work

There are four stages of the whole process:

• Stage 1: The installation glows with Northern lights, which look like a scene of icebergs.
• Stage 2: After the installation detects audience, it goes into stage 2 where the light increases its brightness gradually and presents a color changing pattern. The speed of color change depends on the number of active sonar sensors.
• Stage 3: 4 polar bears are standing on the icebergs with blink LEDs inside that attract users to pick them up. Once they pick up the polar bears, the installation performs a spread light and plays drop animations. If all the polar bears are picked up, the light is gone. The melting motion is displayed and continued with a burning motion to urge people to return the polar bears.
• Stage 4: The model will be reset after all four polar bears are returned to the designated place.